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Freight Policy
Please review policy for freight & shipping charges.
Shipping Charges
Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service you specify (ground, next day, second day).

All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent UPS. Items that are too large or too heavy will be sent by truck. There is a minimum $60 shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge.

Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice.  Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders.  Any extra charges incurred for additional services, such as customer's carrier or special handling by the carrier, must be paid by the consignee.  Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid.  Title and risk of loss pass to the customer upon tender of shipment to the carrier. In the event of LTL damages we follow the NMFC (National Motor Freight Classification) laws that are regulated by the Federal Government.

Collect Shipments - We will gladly ship via your specified carrier however; we will not ship with certain carriers due to poor experience.
To view an estimate of shipping charges, use the Shipping Calculator featured in the Shopping Cart.
Transit Time
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose.
  • UPS Ground: 3 - 8 Business Days
  • UPS Second Day: 2 Business Days
  • UPS Next Day Air: 1 Business Day
  • Truck: 3-8 Business Days
Returns and Warranties
Return Policy
If you are not satisfied with a product, contact us within 30 days of receipt. A refund will be arranged excluding freight charges upon inspection. Custom-cut, custom built or special items such as matting, slings, cranes, prefab offices, buildings, mezzanines, assembled lockers and regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, forklifts and more are excluded. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition and are subject to 15% restocking fee. BEFORE returning product, call (800) 645-2986 for a Return Merchandise Authorization. Global inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items.

Return Merchandise Authorization (RMA) All returns require an RMA number which must be arranged in advance at (800) 645-2986. Please have the following information on hand when calling:
  • Customer name
  • Invoice number
  • Serial number (if applicable)
  • Reason for return
Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Global reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchase only. Leased items are not returnable.

Shipping and Handling
For all returns, shipping and handling charges are non-refundable. The customer is responsible for shipping charges on the returned merchandise and should ship the product using a method that allows the package to be traced. The shipment should also be insured.

Limitations of Liability
In no event shall Global Industrial or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Limitations

Except as specifically set forth herein Global Industrial makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations may not apply to you. The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.

Prices and quotes are subject to change without notice. Global is not responsible for typographical errors.