Information about an
account's orders is available by clicking on Order Status on the menu across
the top of any page. Use it to check on the status of a current order,
the date of an order, the estimated delivery dates for a shipped order, or to view items purchased and the price paid.
Order Status (Order
History)
If you are logged on and click Order Status, the Order History
page (Fig. 1) opens listing the account's orders and their status.
Fig. 1
The page includes:
A Search Orders section to look for a specific order. Select
an option from the Search By: drop-down list, type in the corresponding
value in the box, such as the first few digits of an order number,
and click the
button. The Order History list is refreshed with just those orders
for the account that match the Search By value.
The means to filter the orders list by selecting an option other
than the default 'Show All Orders" from the Show Orders:
drop-down list.
The option to look at the specific details of an order, including
the items within the order, by clicking on its number in the Order
# column to open the Order Details page.
An estimated delivery date range for orders that have shipped.
If you are not logged on, the Order Status page (Fig. 2) opens.
Type in the Order Number and the Billing (address) Postal Code (both
required) and click the
button to open the Order Details page for the specified order.
Fig. 2
Order Details
The Order Details page (Fig. 3) displays the specific details
of an order, including its status, the items within the order and,
if the order contains non-catalog (special) items, the ID number
for the special item is displayed in the Stock # field on the line
for the item. Click the Account # to open the Account Information
page or the Tracking # to open a page with shipment tracking information
(if the carrier has a tracking Web site).
Fig. 3
Backorders
Global maintains many warehouses across the
U.S. with an extensive inventory of products. If you
need a product that is not listed as available
for shipment within 24 hours, please call our Sales Department
at 1-888-978-7759.
Return Policy If you are not satisfied with a product, contact us within 30 days of receipt. A refund will be arranged excluding freight charges upon inspection. Custom-cut, custom built or special items such as matting, slings, cranes, prefab offices, buildings, mezzanines, assembled lockers and regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, forklifts and more are excluded. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition and are subject to 15% restocking fee. BEFORE returning product, call (800) 645-2986 for a Return Merchandise Authorization. Global inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items.
Return Merchandise Authorization (RMA) All returns require an RMA number which must be arranged in advance at (800) 645-2986. Please have the following information on hand when calling:
Customer name
Invoice number
Serial number (if applicable)
Reason for return
Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Global reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchase only. Leased items are not returnable.
Shipping and Handling For all returns, shipping and handling charges are non-refundable. The customer is responsible for shipping charges on the returned merchandise and should ship the product using a method that allows the package to be traced. The shipment should also be insured.
Limitations of Liability In no event shall Global Industrial Equipment or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Warranty Limitations Except as specifically set forth herein Global Industrial Equipment makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations may not apply to you. The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.
Prices
Prices and quotes are subject to change without notice. Global is not responsible for typographical errors.
Rebates
