The product hierarchy is a database of all products organized into categories
and sub-categories. If you know what type of product you want but are unsure
of what products are available, the product hierarchy assists you in finding
a list of similar products. This browsing method may return many products
in a broad category or fewer products in a more specific category or sub-category.
How to Browse the Product Hierarchy
To look for a Chair using the Product Category page, follow these steps:
Click on Chairs on the product category list on the left side of
any page. The main Chairs Product Category page (Fig. 1) opens giving
you four options:
Fig. 1 Product Category Page
If you are interested in one of the FEATURED PRODUCTS, click
on the product name or the product picture for more information..
If the item is part of a closely related group of items (e.g.
same item available in different colors, etc.), when you click
on the name or picture, the Product Sub-Category
page (see below) opens with the focus on the details grid
for the group of items. Otherwise, the Product
Details page (see below) opens with all the details about
just the one item. To order the item, just click the
button to add it to your shopping cart.
If you are interested in a product on the BEST SELLERS list
(if one is displayed), click on the product name to see more information
on either the Product Sub-Category page
with the related items details grid or the
Product Details page for just the one item. If the View
More Best Sellers link is present, click on
it to see more best sellers.
If you are interested in one of the TOP SELLERS, click on the
product name or picture or the More Info link
to see more information either on the Product
Sub-Category page with the multi item details grid or on the
Product Details page. Click on the
Buy Now
link to add the item to your shopping cart.
If you want to refine the list of Chairs to see only stacking
chairs, for example, select the appropriate sub-category from
the list on the left side of the page or from the Also Available
In: list at the bottom of the page. The Product
Sub-Category page opens listing only the types of Chairs in
the selected sub-category (Stacking Chairs).
On the Product Sub-Category page,
which shows the types of chairs in a sub-category (Fig. 2), you can:
Fig. 2 Product Sub-Category Page - No Details
Click on the Industrial Catalog page number link to display
the printed catalog page for this product type. On the catalog
page, click on the blue product Model number of any listed product
to see more information about the product on the
Product Details page (see below).
Click on the picture (or picture placeholder if no photo is
available) or the View n Product(s)
link to display the Product Sub-Category page with the Product
Details grid for the selected product type (for example, Molded
Plastic Stack Chair)
Note that when transferring to this page from the Category (Featured
Products, Top Seller and Best Seller) or Sub-Category –
No Details (Featured Products) pages, this page opens already
scrolled down to show the product (picture group) grid on the
lower part of the page. The user has to scroll up to see the top
of the page..
On the Product Sub-Category page with the
Product Details grid for a selected product type (Fig. 3), you can:
Fig. 3 Product Sub-Category Page with Details Grid for Selected
Sub-Category
Click on the blue product Model number of any listed product
on the grid to see more information about the product on the
Product Details page (see below).
If the grid includes a column labeled Addon
or Addon Model set off by a thick separator column
(Fig.4), click on the blue Model number to see more information
about the addon or type a quantity in the QTY column for each
addon item you want to order and click on the
button to add the product(s) to your shopping cart. The Addon
column contains the product model numbers of recommended items
to order that complement the selected product, such as a wire
shelving add on unit to expand the starter shelving unit that
is the primary product.
Fig. 4 Grid with Addon
Click on a column heading label, such as Color, or on the double
arrowhead icon
next to the label to sort the grid list in ascending order by
the values in that column. This only works for columns with the
arrowhead icon.
Type a quantity in the QTY column for each item you want to
order (main item and/or addon) and click on the
button to add the product(s) to your shopping cart.
If the Product Details grid runs to multiple pages, scroll to
the first, previous, next or last page of the product list or
go to a specific page by clicking on the First,
Prev, Next or Last
or a page number link (Fig. 5).
Clicking on the sub-category name on the In This
Category yellow list on the left side of the page
Clicking on a sub-category in the Also Available
In: list at the bottom of the page
Note: Not all the options and features listed above appear on
the page. What appears depends on the category or sub-category and
the number of products available in it.
The Product Details page (Fig. 6) displays the detailed information
about a product. You open a Product Details page for a product from any
page where that product is listed, usually by clicking on the name, model
number or picture of the product.
Fig. 6 Product Details Page
To view the details for a product, follow these steps:
On the Search Results page click on the product name or picture
(if either is an active link), or on any of the Product pages with
a Product Details grid, click on the product's blue Model number.
The Product Details page opens displaying the specifications for the
selected product.
On the Product Details page, you have the following options:
Review the product specifications under the Product Information
tab in the lower part of the page.
Click on the Enlarge Image link under the photo to view a larger
picture of the product.
Click on the Email This Page link under the photo to send the
page to yourself or someone else.
Click on the Print This Page link under the photo to open a
version of the page that is formatted for printing.
If there are any other tabs, click on them to view other information,
such as Accessories available for the selected product or additional
pictures of it in the Photo Gallery.
Type in a Quantity, if you want more than 1, and click on the
button to add the product to your shopping cart.
If any Related Items or Accessories are shown, click on the
button for each item you want to add it to your shopping cart.
Extended Service Plan
Options
There are extended service plans available for many products. If a service
plan is available, it is indicated on the Product Details page (Fig. 7),
where you can select and order a service plan option when you add the product
to your shopping cart. . Either select the service plan from the (1) Protect
Your Investment drop-down list or click on the label or the (2) Warranty
tab for detailed service plan information and buttons to add one of the
available service plan types for the product to your shopping cart. The
number of service plans is set by the quantity of the product you order.
Fig. 7 Product Details Page with Extended Service Plans
NOTE: Any prices shown
on these Help pages are for illustration purposes only and are not to be
construed as an offering. The actual prices for these products, if
we currently offer them, are shown on the main website pages.
Product Availability is designed to let you know when a specific item is intended to ship.
There are two availability possibilities: "In Stock" and "Usually Ships in 24 Hours."
If a product is "In Stock" that means that the product is in our warehouse and will usually be shipped the same business day.
Otherwise, the product "Usually Ships in 24 Hours," which means that it usually ships by the next business day.
Global tries to give you the best service possible, and knowing when your product is expected to ship is all part of the Global shopping experience.