Your review: The unit came in not operating properly. The manufacturer's rep was rude and unresponsive. I was able to troubleshoot the problem and the Global service department was able to get the part I needed to make the unit functional.
Pros: A great tool for our purposes. We have 6 others and this is the first problem we've had, they work flawlessly now.
Cons: The manufacturer is ill equipped to handle customer service problems.