Poor Service and Craftsmanship
Your review: Melamine drawer front ordered with unit. The same part number is used for drawer fronts for three different sized drawers. Website refused to accept order, because drawer front did not match drawer in their computer system. Order had to be placed on phone, and then was still rejected within their own system. Took three tries and 45 days to receive first product. Ordered with file rails, which were absent when received. They are normally welded in place, so no simple replacement option. Unit had sharp edges, exposed unpainted edges, and overspray on drawer rails gumming them up. Took from November to February to get resolution. Dealing with customer service was like dealing with the Keystone Cops. Every call required re-explanation with no consistency. Replacement unit paint was still wet when unpacked. *Sent to customer service 2-8-16*
Pros: Durable materials.
Cons: Poor craftsmanship. Lousy service.