Good product, terrible communication
Your review: I am not one to give reviews often, however this bench order has been quite a difficult procedure. To start off, I have worked jobs in carpentry, and logistics/shipping, so when it comes to ordering supplies or furniture I am not completely in the dark. The shipping and tracking sheets for this bench (I ordered the Euro style bench with most of the upgrades that were available) where quite difficult, and confusing. There were no labels on the boxes indicating specifically what the contents where or even the box number out of the total order. There were some boxes that had printing on the box, indicating a SKU or order number, however for some of the kits that came in multiple boxes there was no way of telling which was which. Some of the boxes didn't have anything on the box at all.
Pros: The metal frame is incredibly solid and sturdy. It was also quite easy and straight forward to assemble
Cons: The wood arrived wet and damp (in what appeared to be a treatment that was applied to the wood. Also it is winter time, so the humidity is quite low). The wood was also so knotted that even with a professional grade drill, drilling into this piece of wood was near impossible. The directions also don't mention allowing for an overhang and considering I ordered the back panel to go along with this, once I got to installing the back panel frame, I had to remove the top of the bench to adjust this and basically start all over constructing the bench. I would have given this a much higher review had their been a more detailed shipping/tracking labels and instructions.