MARKETPLACE SELLER

MARKETPLACE SELLER

OfficeScapesDirect

About OfficeScapesDirect

The Premier Source for Designer Quality Silk Flower Arrangements, Plants and Trees! With over 30 years of experience in the silk floral and interior plantscaping business, OfficeScapesDirect is your complete professional source for designer quality silk flower arrangements and natural-looking artificial plants and trees. We specialize in creating unique and exclusive designs for business environments. Hand-crafted by our designers in our Cincinnati, Ohio facility, our natural-looking artificial plants and silk flower arrangements are designed using high quality silk flowers and artificial foliages for maximum realism and appeal. All products are expertly packaged and shipped direct to your door. All of our silk flower arrangements, plants and trees hold their natural beauty for many years with little to no maintenance and are a cost-effective and allergy-free alternative to fresh cut flowers and live plants. All of our products are backed by our Risk Free 30 Day Trial.

Shipping Policy

Ships From CINCINNATI, OH

Shipping & Handling: Shipping Method: Premium Ground Delivery Service via FedEx, UPS or comparable. Orders containing "truck delivery" items will be shipped via common carrier. S & H charges include our premium packaging. Standard Delivery: Average Delivery time is 7-10 Business Days (M-F). Truck Delivery - Oversized Item: Many of our artificial trees exceed the shipping size parameters for FedEx or UPS ground and therefore require delivery by a freight carrier. When ordering please be sure to let us know if your delivery address and neighboring streets cannot accommodate a large truck. In most cases we can arrange to have the freight carrier call you a day or so in advance to schedule the delivery. Freight deliveries are to the outside door of your delivery location. Inside delivery service is available for an additional charge - please call for details and pricing. Freight deliveries require a contact name and phone number for the delivery location. Delivery Outside the Continental U.S.: Shipments to Alaska, Guam, Hawaii, Puerto Rico or U.S. Virgin Islands may require additional shipping charges and certain over-sized items cannot be shipped to these locations. Please submit your order on-line and we will call or email you prior to shipment if additional charges or restrictions apply to your order. Due to air transportation restrictions, our Silk Flower & Plant Cleaner cannot ship outside the continental U.S. APO/FPO Addresses: Please note that size restrictions apply to APO/FPO addresses. Some of the larger florals, plants and trees cannot be shipped to these address types. Please submit your order on-line and we will call or email you prior to shipment if these restrictions apply to your order. Remote Delivery Addresses within the Continental U.S.: Certain remote delivery addresses within the continental U.S. may require additional shipping charges. Please submit your order on-line and we will call or email you prior to shipment if additional charges apply to your order. International Shipments: Currently OfficeScapesDirect does not accept international shipments.

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Returns & Refund Policy

For questions regarding your order or returns, please contact Global Industrial Marketplace Customer Service at 1.888.628.3466 or via email at custservice@mp.globalindustrial.com. Global Industrial Marketplace will coordinate any returns in accordance with this Seller’s policies, stated below.

OfficeScapesDirect items may be returned within 30 days from the day of delivery for exchange or a full merchandise refund plus applicable sales tax (OH and NY only).To initiate your return, please call Global Customer Service. If your merchandise was damaged in shipping please call customer service.To return an item:1. Complete the back side of the packing slip that came with your order, indicating the item being returned and the reason for the return, and enclose the packing slip inside the box. Retain a copy of the packing slip for your records.2. Pack the item in the original box if possible, securing the item in the same manner in which it arrived. If you have cut the straps holding the item down, please add fill (styrofoam peanuts or crushed newspaper work well) inside the box to prevent movement.3. Remove or cover original shipping labels on outside of box.4. Put your name and order/invoice number on the outside of all boxes.5. Ship your item back to us using a reliable carrier convenient to you (FedEx, UPS, or the United States Post Office). Customers are responsible for all return shipping costs. Be sure to retain your tracking information for future reference.Return Address:OfficeScapesDirectReturns Department12021 Centron PlaceCincinnati, OH 45246

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