MARKETPLACE SELLER

MARKETPLACE SELLER

Killarney Metals

About Killarney Metals

Killarney Metals was founded in 2006 with the goal to provide outstanding service and customer satisfaction. We provide spill containment solutions to meet all your needs with care and craftsmanship. From industrial to residential needs we provide drip and drain pans for every application with a guarantee not to leak. Our pans have hemmed edges and welded corners so you feel secure the product will do the job. Customized pans and volume pricing are available. All pans are Made in the USA.

Shipping Policy

Ships From SIDNEY, OH

International shipping available. Products 36x36 and smaller will ship via Fed Ex Ground. Pans larger than these dimensions will ship via freight and shipping will be calculated at the time of shipment. Stock products ship within 2 days while made to order require 1-2 weeks.

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Returns & Refund Policy

For questions regarding your order or returns, please contact Global Industrial Marketplace Customer Service at 1.888.628.3466 or via email at custservice@mp.globalindustrial.com. Global Industrial Marketplace will coordinate any returns in accordance with this Seller’s policies, stated below.

Killarney Metals Return PolicyKillarney Metals is committed to customer satisfaction. If your items are damaged, defective or incomplete, bad hole allignment, a request for a return or refund must be made within 3 business days of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly. Stock items are returnable for any reason. Our Returns Department must be notified of all returns. Items must be returned within 30 days of original date of receipt. No returns will be accepted without notification. In order to provide excellent customer service for all customers, a return authorization is required to return merchandise. If a return is received without prior return authorization the shipment may be refused and/or returned to you at your cost. Thank you for helping us provide you with the best service possible. There is a 25% restocking fee unless you reorder in which case the fee is waived. Please provide the following information in your e-mail: your order number, the item(s) and quantity you wish to return, and the reason for the return. Within 24 hours of receiving your request, we will e-mail you return instructions, including a Return Authorization Number. In the event you are returning something due to damage, manufacturer defect or an error on our part, we can also e-mail a FedEx mailing label to return the items at our expense. Packaging and Sending ReturnsOnce you have your Return Authorization Number and a return address, carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.). Write the Return Authorization Number on the outside of the shipping package. Do not write on the product packaging. Please package the item appropriately for shipment. Send the product to the return address using your preferred shipping method. If possible, save your tracking number and track your return to make sure we receive it. Once received by our Returns Department, Killarney Metals accepts full responsibility for all merchandise. We are not responsible for damage during shipment, loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit. If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely. Return RestrictionsCustomized and made to order items as well as drip pans that have been altered in any way are not returnable. Return ReasonsIf you ordered the item incorrectly, or change your mind about an item, we will refund the purchase price of the unopened, stock item, less shipping costs and 25% restocking fee. (Note: Made to order items are not returnable) You will be responsible for the cost of returning the item to Killarney Metals. If we sent you a defective item, an incorrect item, or it was damaged in shipment, we will arrange for the merchandise to be returned. If your order is incomplete please contact us within 2 business days and we will investigate and, if necessary, process a replacement.

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