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Order Assistance

What forms of payment are accepted?

Global Industrial accepts payment from debit cards (where PIN is not required), Global Open Account (Net 30) as subject to credit approval, personal or corporate checks, money orders or cashier's checks, and Electronic Funds Transfer (EFT) or wire transfer. Global Industrial also accepts the following forms of payment:

  • Visa

  • MasterCard

  • Discover Card

  • American Express

  • Diner's Club

  • PayPal

Money order or checks of any kind may be sent to:

Global Equipment
29833 Network Place
Chicago, IL 60673

What sales taxes apply to orders?

Global collects sales tax in all states in which we are registered as a business. View our Sales and Use Tax Disclosures here. If you are a tax-exempt organization please submit your exemption certificate, along with your account number and order number, to for review.

How do I request an invoice?

To request an invoice, begin by clicking on "Account Tools."

On the Account page, select "View Order History" on the menu to the left. You can sort and search orders by keyword, order number, item number, manufacturer part number, PO number, shipping address, order status, and date range. Clicking on the order will bring up printable order details.

Then, select the order you are requesting the invoice for.

Finally, print the invoice by clicking the "Print" button.

What other options do I have to manage orders?

From "Orders Awaiting My Approval", you may approve or deny pending orders from users who have gone over or have not been assigned a spending limit. Once an order is approved, it goes into the order history.

* This feature is not available by default. You must call your sales representative or 1.888.978.7759 to have this feature added to your account.

From "View All Products Ordered", you may sort and search by keyword, item number, manufacturer part number, PO number, shipping address, order status, and date range. Clicking on the order brings up the item details.

How does Global Industrial keep my orders secure?

Global Industrial employs different security measures to ensure all important information is kept safe.

Is there a pick-up or will call option?

Some items are available for pick-up. For further information, please call 1-800-645-1232.

You will be notified once the order is ready. Please wait for notification from the warehouse prior to arriving for pick-up.

Available pick-up locations:

  • Global Equipment
    2505 Mill Center Parkway
    Buford, GA 30518
  • Global Equipment
    24 Applegate Drive
    Robbinsville, NJ 08691
  • Global Equipment
    8123 116th St
    Pleasant Prairie, WI 53158
  • Global Equipment
    3700 Bay Lake Trail
    North Las Vegas, NV 89030
  • Global Equipment Canada
    35 Staples Avenue Suite 110
    Richmond Hill, ON L4B 4W6
  • Global Equipment Canada
    110-52 Aero Drive NE
    Calgary, AB T2E8Z9
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