Product good: Service BAD
Your review: These shelves are crazy great! BUT beware if you are purchasing for your home!!! I purchased 2 of these online and selected the "residential shipping" box because... It was residential. The shipping was $128 and the residential was an additional $45. Ok... A little over the top, but okay. I got a call from the shipping company asking me if there was a loading dock that they were delivering to. Of course I said no, that it was a house. Then they asked if I had a forklift to help get the box off the truck. Once again, I said it was a house. She proceeded to tell me that I was going to be charged an additional $85 for a lift gate truck because the two racks were shipped as 1 200lbs box. After I called the company to cancel the order, as I find it over the top to pay over $200 for shipping these items, they said that they would eat the cost of the lift gate. Fine. Here's the kicker... When they were delivered, there were 9 boxes, not one more than 40 pounds in a HUGE truck! Unbelievable!