Absolutely Horrible - what a disappointment
Your review: This is the most expensive hose reel that I have ever purchased. I expected it to be perfect in every way but instead I found it to be a totally horrible product.
Pros: It looks real pretty in the advertisement picture. It comes in a nice pretty box. Arrived quickly.
Cons: This hose unit protrudes from the wall by at least 30 degrees. It will not lie flat against the wall. The metal bracket that is designed to allow you to position the unit to a preferred angle (except a 90 degree angle) has already snapped out of and broken the cheesy plastic housing. The sixty feet of hose DOES NOT retract into the unit as shown in the pretty picture. There is always at least 4 or 5 feet of hose that will jamb up on the spool. I have pulled the hose all the way out & tried to rewind the hose onto the spool numerous times but it makes no difference. In the picture there is nice looking black collar that is supposed to prevent the hose from retracting all the way into the unit. Guess what, that collar has a huge GAP on the other side of the hose. It does NOT go all the way around the hose. Finally I have written to these people numerous times to ask how I can return this hose reel for credit & I have yet to receive a response from anyone-they have completely ignored me.