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It is substantially larger than most would expect, but you don't know that until it arrives, and your client
says "Its huge"!
Also, there was absolutely no packaging material to protect the contents of this order. They were loose in a carton, with room to rattle against each other for
1500 miles. The UPS shipment was prox 7 days late, as many of their shipments were over the 2013 Holiday, but the shipping costs were not reduced to reflect the delay. UPS should bear responsibility for
failure to meet your arrival statements.