- What is Global Industrial's return policy?
- How do I return a product?
- Shipping and Handling
- What products are excluded from returns?
What is Global Industrial's return policy?
If you are not satisfied with a product, contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 15% restocking fee. Global inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Global reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.
Return authorizations may be obtained by calling Customer Service at 1-800-645-2986.
How do I return a product?
Please log into your account and select the returns section under order management to see if an order is eligible for processing an online return. If the order is eligible for processing online, you can request a Return Merchandise Authorization form, which is required for all returns. You will be able to print out a UPS Return Shipping Label and an RMA form, and return the item through UPS without calling Customer Service. Currently, the Online Returns Center can be used only for items sold by Global Industrial.
Call Customer Service at (800) 645-2986 to process your return. Please have the following information on hand when calling or using our Online Returns Center:
- Customer name
- Invoice number
- Serial number (if applicable)
- Reason for return
Shipping and Handling
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please call Customer Service at (800) 645-2986. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.
What products are excluded from returns?
Please note that some products, such as the following, are non-returnable: Custom-cut, custom built or special items such as matting, slings, cranes, prefab offices, buildings, mezzanines, and assembled lockers; regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, forklifts and more. Leased and hazardous items are also not returnable. Contact Customer Service for a complete list of excluded items.
Promotional Items & Customization
We offer a wide range of promotional and customized items. Some may require specific artwork and approval drawings. These items are not available for return or cancellation. Production will begin once final signed approval drawings are received.
Some products are eligible for extended service plans which protect your purchase beyond the Manufacturer's Warranty. More information about extended service plans are available online.
For assistance on products purchased from Global Industrial, contact Customer Service at 1-800-645-2986.