SHIPPING AND DELIVERY
You will receive total shipping charges at the time the order is placed. When ordering online and shipping via freight, you may be prompted to call a representative for an exact freight quote. Contact sales at 1-800-645-1232 for any special shipping or delivery requirements.
Note: Shipping methods and cost is determined by weight, shipping dimensions, accessories, and location (origin and destination).
The following services have an additional fee. A combination of services may be required depending on delivery needs.
Residential Delivery is selected by default if you specified your ship-to address as a residence or if UPS/Freight carrier has determined that your location is residential.
Specify Inside Delivery if you need your freight shipment to be unloaded off the truck for you. Inside Delivery typically means your shipment will be brought through the initial threshold of the building.
Specify Liftgate Service if you need your shipment unloaded off the truck. This service is recommended for residential motor freight delivery and for businesses without a dock. If you want your shipment to be delivered through the initial threshold of the building you must also request Inside Delivery.
For a specific date and time of delivery, you must choose delivery appointment at time of order entry. If this option is not pre-selected, the appointment time may not be guaranteed.
Please contact sales 1-800-645-1232 for additional information.
White glove delivery is a freight service which offers a variety of options such as, inside delivery to a specified area, assembly, installation, un-packaging of the merchandise, and removal of the debris. To receive a white glove quote, please call 1-800-645-1232.
Some items are available for pick up, for further information please call 1-800-645-1232. You will be notified once the order is ready. Please wait for notification from the warehouse prior to arriving for pick up. Only our warehouses listed in Pickup/ Will Call are able to provide customer pick up.
We do not facilitate any shipments from freightquote.com, World Wide Express, PLS Logistics, Carrierstore.com, Unishippers.com, and freightcarrier.com
Customer is responsible for
Note: Collect shipping is not available on some items.
Our website provides the lead time for each item to allow our customers time to plan and prepare accordingly. Lead times are notated in business days. Same day shipping items ordered after 2:00 pm EST may not ship until the next business day.
Global Industrial has six North American distribution centers located in New Jersey, Georgia, Wisconsin, Nevada, Toronto, and Calgary. In addition, we ship from various third party partners throughout North America.
In some cases, we can obtain a rush from a third party partner. Lead times on made to order and custom items cannot be expedited. Lead time will be impacted on large quantity orders.
Delivery service may be expedited for an additional fee(s). Please note, choosing expedited delivery service only shortens the amount of time spent in transit once shipped. Normal product lead times still apply.
Lead time is calculated from when the order is placed until the items depart the warehouse.
Transit time is the amount of time an order spends en route from the warehouse to the final destination.
When planning for delivery, lead times and transit times must both be considered; they are independent of one another. We do not ship on weekends or holidays. Additionally, transit time does not include holidays or weekends.
Tracking information can be found on the shipping confirmation email or by visiting MY ACCOUNT.
We ship worldwide except to countries prohibited under U.S. law. International inquiries (except Canada) may be directed to firstname.lastname@example.org or by calling 1-888-277-6995.
Alaska and Hawaii shipments require a special freight quote. Rates may be obtained by calling 1-800-645-1232. Puerto Rico, Mexico, and all European Countries can contact our International Department at email@example.com or 1-888-277-6995. For Canada,
please contact www.globalindustrial.ca or 1-888-645-2986.
For packages shipping UPS, a "dimensional weight" is calculated. UPS will calculate shipping charges based on the dimensional weight or actual package weight, whichever is heavier.
Important: A clear receipt for a shipment in which there is damaged merchandise or a shortage relieves the carrier of further responsibility.