Shipping and Returns | Global Industrial
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Transit Time

Shipping charges are calculated based on the actual weight, distance traveled, and type of shipping service you specify: (Ground, Next Day, Second Day).

UPS Ground

1-8 Business Days

UPS Second Day:

2 Business Days

UPS Next Day:

1 Business Day

Truck
Truck:

1-8 Business Days

Same Day Shipping

Global Industrial offers Same-Day shipping for all in stock orders placed by 4PM Monday-Friday (excluding observed holidays). While a vast majority of all orders will ship same day, some exclusions will apply:

 

  • Large-volume orders that may require specialized handling or trucking 

  • Orders requiring additional review or documentation 

  • Orders for AK, HI or international shipments 

  • Adverse natural and man-made events preventing shipping 

  • Shipments designated to a customer\collect carrier 

 

Unless otherwise noted, Same Day shipping may not apply when utilizing a vendor partner for fulfillment.

Shipping Charges for Prepaid Shipments

All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Most Items are consolidated onto single shipment, some items of differing size and weight may ship independently, by different methods. Most items will be sent UPS. Items that are too large or too heavy will be sent by truck. There is a minimum $60 shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is directed to a dock facility that is designed to receive freight. 24 hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge.

Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Any extra charges incurred for additional services, such as customer's carrier or special handling by the carrier, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss will pass to the customer upon tender of shipment to the carrier. If the product is damaged in transit, customer's only recourse is to file a claim with the carrier.

 

Flat Rate Parcel Standard Shipping Offer

For product orders $150.00 and under, the flat rate shipping fee will be $9.99. For product orders between $150.01 - $500.00, the flat rate shipping fee will be $14.99. Product orders over $500.00 will be assessed at the standard shipping rates. This offer will only apply to small pack items shipped via standard ground shipping and excludes expedited freight, special delivery services, products shipped via truck and oversized shipments.

Collect Shipments

We will gladly ship via your specified carrier; however, we will not ship with certain carriers due to poor experience. Please note that for freight collect shipments you are responsible for order tracking once freight is loaded onto truck. In addition, Global Industrial cannot assist you with filing damage claims with your carrier.

Return Policy

If you are not satisfied with a product, please contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Returned merchandise is also subject to a 15% restocking fee. Global inspects all returns and reserves the right to refuse credits on damaged, used, or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Global reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.

Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance, and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for the return request. If you require an estimate of these return shipping costs, please call Customer Service at (800) 645-2986. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.

Certain Products are Non-Returnable and/or Non-Cancelable.

Once you place an order for custom-cut, customer built, or special order items (such as matting, slings, cranes, prefab offices, buildings, mezzanines, assembled lockers and regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, or forklifts) your order is considered non-cancelable. Any custom-cut, customer built, or special order items purchased by you are also non-returnable. Leased and hazardous items are also non-returnable. Contact customer service for a complete list of applicable products.

How to Return

Online Returns:
Online Returns:

We will gladly ship via your specified carrier; however, we will not ship with certain carriers due to poor performance grades. Please note that for freight collect shipments, you are responsible for order tracking once the freight is loaded onto the truck. In addition, Global Industrial cannot assist you with filing damage claims with your carrier.

Call in Returns:
Call in Returns:

We have an online return center designed to make returns easy and hassle-free. If you decide not to use the online return center, you can call Customer Service at (800) 645-2986 to process your return. Please have the following information on hand when calling or using our Online Returns Center:

  • Customer Name
  • Invoice Number
  • Serial Number (if applicable)
  • Reason for return