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We are customer-obsessed, and we want to make sure you have a truly delightful experience with us – whether it is ordering product, paying an invoice, or tracking your order. We offer 24/7 self-service capabilities from your phone or PC so you can manage everything about your order, delivery, or account.

Track your order status on any device – easily

Open the Global live chat window on any of your devices

Select Order Status/Order Tracking option

Enter your order or account number when prompted

Review your status

Track your shipment with text notifications – easily

Sign In To Receive Text

There are two ways you can sign up for mobile alerts:

Sign-in to your account and enter your phone number

Check the popup box upon completing your purchase

Use our Global Assistant to check your order status, key quote/order notifications and/or track your order - easily

Check Order Status

Log into your account and click on the Track Order tab to access your Global Assistant for quick and easy updates regarding your order status, shipments, or to verify quotes and notifications.

Check your order status

You can track your order by clicking the ‘Track Order’ tab on our website. This allows you to see where your order is in the shipping process and any estimated delivery date.

Track your order

You can track your order by clicking the ‘Track Order’ tab on our website and you can see where your order is in the shipping process.

View key quotes and/or notifications

Easily check on key quotes or notifications via our chat button and follow the prompts from our chatbot to retrieve the information you need.

Pay your invoice - easily

1

Access our live chat or chatbot

2

Select Copy of Invoice / Pay Invoice option

3

Enter your invoice number when prompted

4

Complete the payment information and submit

Request an invoice, commercial invoice or packing slip – easily

If you need to see a copy of your invoice, commercial invoice or packing slip for records-keeping, simply use our live chat button.

Select the Copy of Invoice/Pay Invoice option or the choice that lists what you need, have your invoice number ready, and our automated system will generate it for you.

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